Service Brief & Terms
Clear boundaries build trust. Below is the operating manual for how shinemode conducts business online and on-site. No jargon, no hidden clauses—just the parameters we work within to ensure your space is handled with precision.
Acceptance of Terms
By accessing and using the shinemode.company website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. This agreement constitutes the entire understanding between you (the "Client") and shinemode (the "Service Provider") regarding website usage and initial service inquiries.
If you do not agree with any part of these terms, you must cease using our website immediately. These terms do not override your statutory rights as a consumer in Colombia. We reserve the right to update these terms at any time; continued use of the site constitutes acceptance of any changes.
"Our goal is transparency. If you book a service with us, the specific conditions of that service are outlined in your service agreement. These website terms govern the digital interface only."
All users are expected to provide accurate information when contacting us. False details regarding property size, condition, or access may result in cancellation upon arrival without refund.
Documentation
Bogotá HQ • Drafted Jan 2026
Jurisdiction
Bogotá, Colombia
Language
English & Spanish
Executive Summary
1. Clarity
These terms exist to protect your data and set realistic expectations for digital interactions. They do not govern physical service execution—that is handled in your specific booking contract.
2. Control
You own your data. We do not sell your contact information. We use it solely to coordinate cleaning visits and send invoices.
3. Consequence
Misuse of the site, spam inquiries, or harassment of staff results in a permanent ban from booking. We prioritize safety for our teams and clients.
Scope of Digital Service & Limitations
Website Availability
We strive for 99.9% uptime, but we cannot guarantee uninterrupted access. Scheduled maintenance windows occur between 2:00 AM and 4:00 AM Bogotá time and will be announced via the Contact page banner.
Constraint: Hosting dependentUser Accounts
Currently, shinemode operates via direct communication. We do not host user accounts or store passwords. Inquiries are encrypted in transit and stored securely for record keeping (max 2 years).
Privacy FirstExternal Links
Our site may link to third-party services (e.g., payment processors or map services). We are not responsible for the privacy practices or content of those external sites.
DisclaimerLiability, Indemnity & Dispute Resolution
Limitation of Liability
shinemode's liability for any claim arising out of the use of this website is strictly limited to the amount paid by the user (if any) for the specific service inquiry. We are not liable for indirect damages, including data loss or business interruption.
Scenario: If the site is down, we reschedule. We do not compensate for lost time unless a deposit was placed and confirmed.
Indemnification
You agree to indemnify and hold harmless shinemode, its owners, and staff from any claims, damages, or expenses arising from your misuse of the website or violation of these terms.
Dispute Resolution Process
- Direct Contact: Email [email protected] with details.
- Internal Review: We respond within 2 business days.
- Mediation: If unresolved, we agree to mediation in Bogotá before litigation.
A Note on Safety
Our primary concern is the safety of our staff and your property. All cleaning personnel are background checked. However, we are not liable for pre-existing damage uncovered during cleaning (e.g., loose tiles, unstable furniture).
Data Handling & Privacy Philosophy
We treat your personal data with the same respect we treat your home. We collect only what is necessary to perform our services: Name, Contact Info, Address, and Service Preferences. This data is stored on encrypted servers hosted in compliance with Colombian data protection laws.
Payment Processing: We do not store credit card information on our servers. All transactions are processed via secure third-party gateways (e.g., PayU, MercadoPago) with their own privacy policies.
Cookies
Essential cookies only for site function. No tracking pixels for advertising. See our Cookie Policy.
Retention
Inquiry data is kept for 2 years. Booked client data is kept for 5 years for tax compliance.
"We never share your cleaning schedule or home details with marketing partners. If you receive a message from us, it's about your service or a direct update to these terms."
Data Security
AES-256 Encryption
Questions About These Terms?
If anything above is unclear, please reach out. We prefer direct communication over legal ambiguity. Our team is available Mon-Fri during business hours.